Online Documents

There doesn’t have to be an accident for your holiday to be ruined through no fault of your own. For example:

• Did your travel brochure promise you outstanding facilities, but they were closed for refurbishment?
• Did your holiday accommodation have a cockroach infestation, mould, or a constant smell of drains?
• Did your tour holiday take a different route or mode of transport without the tour operator notifying you in advance?

It is often not financially worthwhile getting lawyers involved in holiday complaints if there was no injury.  However we are passionate about making justice accessible to travellers.  We have therefore made a legally drafted holiday complaint letter available to purchase at a fraction of the cost of instructing a lawyer.

Are you sick of battling a travel company for the service you paid for?

Are you frustrated by call centres and never speaking to the same person twice?

Have you had enough of being fobbed off by a large travel company who hopes that you will just go away?

If so, this letter will give you the confidence you need to complain about the substandard service you received and be taken seriously.

Features of this letter…

Some cruise lines’ terms and conditions require you to send a written letter of complaint within a few weeks of your return from holiday if you wish to make a compensation claim.  It is important to do this to preserve your rights.  This letter makes the complaint notification process easy.

Even if it is not a term and condition in your contract, it is a good idea to formally notify the cruise line about your accident as soon as possible.

Features of this letter…

Some cruise lines’s terms and conditions require the lead passenger to send a written letter of complaint within a few weeks of your return from holiday if the injured person wishes to make a compensation claim.  It is important to do this to preserve the injured person’s rights.  This letter makes the complaint notification process easy.

This letter is also suitable for complaint notifications on behalf of injured passengers who cannot send a complaint themselves, like parents on behalf of children.

Features of this letter…